This is what Facebook's malware scanner looks like when presented to a user. Still, Charity was left without any way to access her account. “Obviously there is no way for Facebook to know if my device is infected with anything, since this same message appeared on any computer I tried to access my account from,” says Charity.Ī Facebook spokesperson said Charity may have been asked to download the wrong software because some malware can spoof what kind of computer a person is running. When she tried instead to log in from her computer at work, Facebook greeted her with the same roadblock. “I could not actually run the software they were demanding I download and use,” she says. Charity couldn’t use Facebook until she completed the scan, but the file the company provided was for a Windows device-Charity uses a Mac. A message appeared saying she needed to download Facebook’s malware scanner if she wanted to get back in. When an Oregon science fiction writer named Charity tried to log onto Facebook on February 11, she found herself completely locked out of her account.
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